Check the following:
- Is the Message Queue currently paused?
- Do you have any filters applied to the Message Queue?
- Are you connected to the correct show?
Check the following:
- Do you have any filters applied to the Message Queue?
- Are you connected to the correct show?
Check the following:
- Do you have any filters applied to the On Air Queue?
- Have any messages been added to the queue?
- You can verify this by applying the “ON AIR (IN QUEUE)” filter in the Message Queue.
- Has another member of your team cleared the On Air Queue?
- Try pressing F5 on your keyboard or using the Refresh button to reload the page.
- Are you in the right team (make sure you are in the same team as other users you are collaborating with)?
This message appears when there is a connection issue between your browser and the service.
Try the following:
- Wait a moment to allow the system to reconnect automatically.
- Refresh the page.
- Contact your local Super User if the issue persists.
- You can still review messages you have already received, but you cannot collaborate with other members of your team until the connection has been restored.
This usually means the page has temporarily stopped working due to a browser or connection issue.
Try the following:
- Use the reload bar at the bottom of the screen.
- Press F5 on your keyboard, or use the Refresh button.
- If the issue happens repeatedly, contact your local Super User.
- Check whether you can log in elsewhere using your BBC Login.
- Confirm if other members of your team can login to Bionic Cloud.
- Ask your admin or team Super User to ensure you have access to Bionic Cloud.
Check the following:
- Ensure you are in the same team and show as other users.
- Check whether different filters are applied compared to other users.
- Refresh the page to ensure your view is up to date.
- Perform a hard reload (Ctrl + F5 on Windows / Cmd + Shift + R on Mac).