CallerOne uses a self-signed certificate. This means that, unless told otherwise, Browsers will not trust the certificate.
Certificates are created by a “signing authority”. The “root certificate” for these authorities are automatically updated by Browsers, and allow a Browser to continue to trust public site certificates (such as when you visit https://bionic.radio).
Because CallerOne is self-signed, Browsers need to install the private “root” certificate, to tell them that the site certificate is trusted.
When you first install CallerOne, it will take you through the process of creating a certificate. You then manually have to add the “root” certificate to any Browsers that you want to use with CallerOne. This is all detailed from page 20 of the manual.
A self signed certificate has a maximum life of 820 days. After this the certificate will no longer be trusted and will need to be recreated.
In CallerOne, the process for this is:
- Stop the CallerOne service in Windows Services
- Navigate to C:\ProgramData\Broadcast Bionics\ (note ProgramDATA not Program FILES – it may be a hidden folder)
- Rename the certificates folder to something else
- Navigate to C:\Program Files\Broadcast Bionics\Caller One\
- Right click the CertificateSetup.bat file, select “Run as Administrator” and create the certificate after filling in the details (as you did when first installing CallerOne)
- Start the CallerOne service
You will then need to install the new root certificate on any machines using CallerOne – again, from page 20 of the manual.